And never do they even speak of root cause so that you might learn how to prevent the problem permanently. So instead they send you detailed instructions on how to do the obvious, or worse, useless elementary tasks that neither resolve the issue nor shed any light on potential next steps for troubleshooting. Avoid analyzing the data that you sent or replying with a thoughtful response perhaps because it is beyond the skillset of the tech support person, or maybe because of a customer service protocol that's apparently designed to frustrate knowledgeable customers rather than resolve any problem. Typical response from tech companies these days. My question is, how do I get Painter 2020 to use my discrete (and much faster) AMD Radeon card’s available OpenCL1.2 module for brush acceleration? And why is it refusing to use it? I know how to set Painter to use that card in the settings-but it seems Painter does not want to use it to my advantage. The Painter 2020 app will, however, use the OpenCL 1.2 component of my slower Intel integrated graphics card for brush acceleration. My issue is that Painter 2020 will not use the OpenCL 1.2 that is available in my fast discrete graphics card for acceleration, even though the application acknowledges it is available. Please examine the screen shots carefully, and pay particular attention to the AMD Radeon test graphic, where the OpenCL 1.2 graph is greyed out. This is how I obtained the attached screen shots, which clearly show that I have done all of this tweaking in the settings.
#Corel painter 11 help Pc
Have a great day! Regards, Anansiya Corel Customer Support Services"Īnd here is my response to Corel support:Īctually, as a long-time IT tech, I know how to use the performance settings, and how to rate the performance of my pc pertaining to the GPU acceleration.
In regards to your query, I request you to follow link to fix the issue. I appreciate you for bringing the query to us. My name is Anansiya and I have been assigned to your ticket. Hello Dixon, Thank you for contacting Corel Customer Support. If they had actually looked at the screenshots I sent, they would have seen that I have become an expert at using the settings, because I've been in there so much lately. I did get a response from Corel Support, but it is not helpful at all-just links to instructions on how to test my performance, and how to optimize the settings.
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